According to Forbes, Disneyland Paris, formerly known as EuroDisney, ranks 10th as the most visited theme park in the world. And while it is a popular theme park, there are some common Disneyland Paris problems guests tend to encounter which make it unlike other Disney parks in the world.
The Problems with Disneyland Paris
Don’t get me wrong, I love Disneyland Paris.
We have been a half dozen times in recent years and while I continue to return, I can’t help but notice the inconsistencies with this Disney park.
Here are just a few of the problems with Disneyland Paris:
Disneyland Paris Resort guests are allowed to enter the park 2 hours earlier than non-resort guests.
This seems like a great perk, but what Disneyland Paris fails to disclose is that only a few areas of the park are operational before 10 am.
The open areas are so spread out that guests spend all their time walking from one end of the park to the other barely being able to enjoy taking advantage of the extra park hours.
It is also not clear which parts of the park are open.
There is no clear signage as to what is open and what isn’t, so guests are unable to plan out their extra park hours in advance.
Guests traveling to Disney parks in the United States have Genie+ & Lighting Lane available in order to avoid long lines.
Disneyland Paris has something similar called Disney Premier Access, which allows you to book a time for one ride or attraction. The cost can range from €5-€13
They also have Disney Ultimate Premier Access which allows guests the option to use it once at each available attraction & also allows guests the ability to join the fast lane at any time. The cost is tiered based on park attendance data: Low season days are €90, mid-season days are €120, high season days at €160 and peak season days at €190.
The problem is that guests who use the Disney Premier Access have to book them per ride. They do allow you a max of 12 rides (which seems impossible in one day) and I’m sure the cost of doing that many would be astronomical.
While it may seem like the Disney Premier Access would be a better option, depending on when you visit you could be spending more on the pass than the park admission.
Overall the problem is that it is too much of a money grab.
Those who have been to Disney World, or any theme park for that matter, understand that there are lines.
Disney World & Disneyland California parks have an elaborate queue system in which you maze through rows to get to each ride.
Disneyland Paris does this as well, just not AS WELL.
The problem is that Disneyland Paris queues can lead to dead ends at any moment.
You have to pray that you pick the right path through its labyrinth or else you will have to inadvertently merge into the line you were previously in & 20 people who were once behind you are now ahead of you.
When most Disney parks shut down a ride, it is because it is either experiencing problems or the ride is going through a refurbishment.
Disneyland Paris will shut a ride down or never open a ride because (and this is my guess) they are understaffed.
Under-staffing is the crux of Disneyland Paris problems. See Problem #5.
Things will shut down while you are in line because the worker’s shift has ended and they have no one to replace them.
Yes, I know, crazy.
We were third in line to get gelato at Disneyland Paris when suddenly without warning, the manager came out and said “We’re closed.”
When we questioned this, we were told that they didn’t have a cashier.
They had plenty of gelato, just no one to take our money.
Could you imagine this happening at Disney World?
Disney doesn’t want your money? Seriously?
While the rides are newer than those in the US parks, they are not being kept up.
Rides are also not being cleaned.
Spiders must be a big deal in Paris because, on every ride, we found TONS of cobwebs.
Imagine going down It’s a Small World and all the characters have cobwebs hanging from them.
I mean, darn, It’s a Small World in Walt Disney World has been running since 1971. Have you EVER seen a cobweb?
Please, it only takes a small bit of effort to dust!
Disney is known for having the best customer service.
Cast members at other Disney Parks want to make your experience amazing and will go out of their way to do so.
This is not true for Disneyland Paris.
Very few smiled and were pleasant or accommodating.
They are obviously not being adequately trained in the Disney Way.
The Good News: Disneyland Paris Problems are Fixable
They are easy fixes. I feel most of it comes down to management and staffing.
What I would love to see is Bob Iger send a team from the States over to Disneyland Paris for a week to actually experience what it’s like for the customer.
I’m sure that this would give them all the information they need to do a total staffing re-haul.
I’m sure if all you know is Disneyland Paris, you probably don’t see the big deal. But if you have experienced any of the other Disney parks you probably have noticed a difference.
Have you noticed these same problems with Disneyland Paris? What are your thoughts?